At AscentPack, we aim to provide you with quality products and a worry-free shopping experience.
Return Eligibility
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Returns are accepted within 30 days after delivery.
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Items must be unused, in original condition and packaging.
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A receipt or proof of purchase is required.
Non-Returnable Items
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Clearance, sale, or final-sale items.
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Customized or personalized products.
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Items damaged by misuse or improper handling.
Return Process
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Contact service@ascentpack.cfd with your order number and reason for return.
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We’ll provide instructions and the return address.
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Customers are responsible for return shipping unless the issue was our fault.
Refunds
Once your return is received and inspected, we’ll notify you and issue a refund within 5–10 business days to your original payment method.
Shipping fees are non-refundable unless the product was defective or incorrect.
Damaged or Wrong Items
If your item arrived damaged or incorrect, please contact us within 7 days of receiving your order. Include photos for verification, and we’ll send a replacement or refund.